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OnStar bends to pressure, will not track data from canceled subscribers

Tuesday, September 27, 2011

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Reversing its earlier decision, OnStar has issued a press release confirming it will indeed alter its Terms and Conditions policy and "will not keep a data connection to customers' vehicles after the OnStar service is canceled." Says OnStar President Linda Marshall:
We realize that our proposed amendments did not satisfy our subscribers. This is why we are leaving the decision in our customers' hands. We listened, we responded and we hope to maintain the trust of our more than six million customers.
Further, OnStar promises that it may allow customers to opt-in to such a data-tracking system in the future but will only use data in ways the customer approves. In addition to "[providing] former customers with urgent information about natural disasters and recalls affecting their vehicles", we imagine that also may include selling the information to law enforcement agencies and insurance companies.


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